Get help

How to get help

If you need help from our food bank there are a few simple steps to follow.

Anyone can find themselves at crisis point – please don’t leave it until your cupboard is bare before you ask for help.


We work with many local agencies and professionals: local Citizens Advice and the B&NES Welfare Support Team (01225 477277), as well as GPs, Nurses, Health Visitors, Social Workers, and Church Ministers plus many more. If they feel you are struggling to put food on the table, they will issue you with a food bank eVoucher. These eVouchers can be used with any food bank in the Trussell Trust network. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.


1. Get in touch with us

If you call or email our food bank we can talk through your situation and put you in touch with a relevant local agency.


2. Contact a referral agency

When you contact a referral agency they will take some basic details from you to complete the eVoucher. This will also help them to understand the cause of your crisis and offer practical guidance. It also helps us to prepare a suitable food parcel for the right number of people.

They will discuss your situation and supply you with a food bank eVoucher where appropriate.


3. Contact us to arrange delivery or collection of food 

Once you have been issued with an eVoucher, we will receive the details securely, and then contact you to better understand exactly what you need, any allergies, and so on. Currently, we are continuing to deliver food to clients, and are starting to re-open some of our centres for collection – check out this page for more info, food bank centres.


If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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