Get help

How to get help

If you need help from our food bank there are a few simple steps to follow.

Anyone can find themselves at crisis point – please don’t leave it until your cupboard is bare before you ask for help.


This information is relevant to people looking for help in Keynsham, Saltford, Chew Magna and the local villages.

If you are from Bristol, Bath or elsewhere in the country, you can find your nearest Trussell Trust foodbank here.


1. Contact a referral agency

We work with many local agencies and professionals; if they feel you are struggling to put food on the table, they will issue you with a food bank eVoucher. These eVouchers can be used with any food bank in the Trussell Trust network. The local agency can also provide long-term support if needed to help address some of the issues behind the reasons for your crisis.

  • BANES Welfare Support 01225 477 277, and more info here.
  • Citizens Advice Bureau Adviceline freephone 0808 278 7897, Monday to Friday 9:30am – 2:30pm.  See also, their latest info.
  • Community Wellbeing Hub 0300 247 0050, and more info here.
  • NHS: your GP, midwives, health visitors etc
  • Local Schools
  • Churches – you do not need to be religious, or a member of their congregation to seek help or an eVoucher from them.
  • …and many local charities.

They will discuss your situation and supply you with a food bank eVoucher where appropriate.

If they issue you with an eVoucher, the referral agency will take some basic details from you. This will also help them to understand the cause of your crisis and offer practical guidance.


2. Collect your food from one of our centres

Once you have been issued with an eVoucher, you will be able to visit one of our centres to collect your food parcel.

  • Monday: Collect-at-our-door 10-12, Victoria, Keynsham
  • Thursday: Collect-at-our-door 10-12, St Francis, Keynsham
  • Friday: Collect-at-our-door 10:15-11:45, from St Mary’s Hall Saltford

Please note,

  • eVouchers don’t expire – so if you can’t collect the week you receive the voucher, you can always use it at a different time.
  • We are usually closed on Bank Holidays.
  • If you can’t collect, then perhaps you can ask a friend of neighbour to on your behalf.
  • If it is more convenient to collect the food parcel somewhere else (Bath, Bristol or anywhere else in the country), then you can redeem your eVoucher at any other Trussell Trust food bank – you can find your nearest here.

Check out this page for more info and maps: food bank centres.


Additional help

The main Trussell Trust website provides information on,

Call our free helpline

If you’re in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially to a trained Citizens Advice adviser. They will talk to you about the problems you’re facing and provide support to help you manage your money, navigate the benefits system, and identify any other grants you might be entitled to. If you need one, they’ll issue you with a food bank voucher so you can get an emergency food parcel.


Get in touch with us at Keynsham Foodbank

If you email our food bank we can guide you through your situation and put you in touch with a relevant local agency.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


Back to Get help